1. Designated Grievance Redressal Officer
In pursuant of Section 43A of the Information Technology Act, 2000 read with Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Section 13 of the Digital Personal Data Protection Act, 2023, Digital Footprint Private Limited has designated the following officer to receive, investigate, and redress all user grievances relating to privacy, data processing, and site terms:
Grievance Redressal Officer
Grievance Officer & Data Protection Officer
2. Statutory Redressal Protocol & Timelines
Phase 1 · Acknowledgment
Within 48 Hours
Your grievance is assigned a unique reference ticket number and acknowledged via email with the expected resolution pathway.
Phase 2 · Final Resolution
Within 30 Days
The Grievance Officer conducts an investigation, coordinates remedial technical actions, and provides a formal reasoned outcome.
3. How to Submit a Grievance
To expedite resolution, please ensure your written grievance submitted to grievance@digitalfootprint.agency contains:
- Your full legal name and email address previously used on our website.
- A clear description of the alleged violation or grievance (e.g. unsolicited email, delay in audit deletion).
- Any relevant URLs, error messages, or submission timestamps.
- The specific remedy or corrective action you are seeking.
4. Escalation to the Data Protection Board of India (DPBI)
Under Section 13(3) of the DPDP Act 2023, if you have exhausted the grievance redressal mechanism of Digital Footprint Private Limited without receiving a resolution, or if you are aggrieved by the decision of our Grievance Officer, you are entitled to file a complaint directly before the Data Protection Board of India in the prescribed electronic format.